Our Clients Describe us as Highly
RELIABLE, AVAILABLE & SKILLED.
Adams Technology Group specializes in designing, delivering, and supporting tailored solutions to Clients who require their technology team to be highly reliable, available, and skilled.
Trust can no longer be assumed… it must be earned.
“Partnering with Adams Technology Group has been an exceptional experience. From initial design to ongoing support, their expertise and proactive approach ensure our technology infrastructure remains secure and reliable. Their commitment to customer services stands out- they respond quickly and go the extra mile to provide top-tier IT managed services.”
— Bonnie, Director of IT
Industry: Financial Services
Avg. Tickets Per Month: 78
Services Overview: ATG Technical Services Team provides support for 75 employees and 3 sites, server administration, security & compliance.
“ATG is excellent in everything that they do. Most tech support providers are painful to deal with, not ATG. They are knowledgeable, helpful, accommodating, and always put the focus on the client relationship above all else. I would recommend their managed IT services to anyone that needs advisory, support, really anything. They do it all, and they do it exceptionally well.”
— Jesse, Co-Founder, Director of IT
Industry: SaaS Development & Consulting
Avg. Tickets Per Month: 22
Services Overview: ATG provides new employee onboarding, hardware procurement & delivery nationwide to over 150 employees.
“I am typically skeptical of using outsourced IT for anything beyond projects and security. They consistently give our company quick response and top expertise on everything from simple desktop support to systems engineering, security, hardware, software updates, even the phone system. Hiring ATG has proven to be a great partner we can rely on.”
— Steve, Director of Finance
Industry: Manufacturing
Avg. Tickets Per Month: 88
Services Overview: ATG Technical Services Team provides support for 250 employees, server administration, IT road mapping, project management & security.
How Will Adams Technology Group build trust with You and your organization?
It all starts with a conversation. Any great partnership is about trust. Trust isn’t one thing…it’s the compilation of many things. For us, it’s our relentless pursuit of being Highly Reliable, Available, and Skilled.
Highly Reliable
You have to trust your technology. More importantly, you must trust the people in charge of monitoring, managing, and supporting your technology. The question isn’t “if our technology infrastructure fails”. Instead, it’s “When our technology fails, can we rely on ATG to pick up the phone.” Yes, we will personally answer your call every time.
Highly Available
You can rely on us because of our availability. We are dedicated to answering every phone call within three rings, and we respond to every email ticket within twenty-nine minutes. That’s a pretty high standard. It’s the standard necessary to keep our Clients’ technology running.
Highly Skilled
Anyone can answer phones and respond to email. The ATG difference is that our Technical Services Team is highly skilled. The industry calls them “technicians”. We refer to them as Operators. Our Operators are empowered with knowledge, access, and the necessary tools required to isolate the disruption and fix it. Immediately.
You are not just a client of Adams Technology Group – you are our partner. We follow IT best practices and we use ITIL in our methodology, but we do not follow the IT standards on how we design, deliver and support technology. They are outdated and no longer work. ATG’s standards work with today’s modern businesses.
Our Technology Trident Creates High ROI for our Clients
Our Technology Trident (Design, Deliver, Support) is a simple and powerful framework ATG employs to help Clients generate the highest return on their technology investment and services.
We help our Clients find the right technology.
We deliver technology on time and within budget.
Our high performing operators make sure the technology solution we designed and delivered functions at the highest level possible.
Design
Every Client is unique. Even though some Clients use similar applications and equipment, how they use their technology is different. Some Clients are cloud-based while others are on the premises. ATG examines how each client uses technology and meets them where they are to provide exactly what they need.
Deliver
ATG believes that timeline objectives and the corresponding deadlines must be met. Our Project Managers, Hardware, and Field Services teams work together to ensure the correct infrastructure is procured, configured appropriately, and installed on-time.
Support
Technology is dynamic; it’s always changing. Upgrades, updates, and patches can be disruptive for servers, firewalls, and desktops and disruptions create employee downtime. That downtime disruption must be met with a Highly Reliable, Available and Skilled team that will keep the disruption to a minimum.
Adams Technology Group is Built to be your High Performing IT Management Partner
We are Seeking High Performing Clients who are Tech-Forward and looking for:
- Highly Reliable, Available & Skilled Technical Services Team
- On-Time & Proven Hardware Procurement
- Consistent Employee Onboarding & Offboarding
- Expertise & Knowledge in Network & Cybersecurity
- Minimal Employee Technology Downtime & Disruptions
Adams Technology Group Services
Managed IT Services
We want our Clients to generate a high ROI on their technology and our services.
Hardware Procurement & Repair
The Right Hardware gives you high results.
Cloud Solutions
Ubiquitous access ensures employees can work efficiently outside the office.
A Powerful Security Framework
Security resilience can only be achieved when a proactive approach is instituted.
Cybersecurity & Vulnerability Audit:
What is your IT Team Missing?
ATG performs a technical deep-dive to uncover security
weakness before attackers do.