Our Clients Describe us as Highly
RELIABLE, AVAILABLE & SKILLED.
Adams Technology Group specializes in designing, delivering, and supporting tailored solutions to Clients who require their technology team to be highly reliable, available, and skilled.
“ATG is excellent in everything that they do. Most tech support providers are painful to deal with, not ATG. They are knowledgeable, helpful, accommodating, and always put the focus on the client relationship above all else. I would recommend their managed IT services to anyone that needs advisory, support, really anything. They do it all, and they do it exceptionally well.”
— Jesse, Co-Founder, Director of IT
Industry: SaaS Development & Consulting
Services Overview: ATG provides help desk for 200 remote workers, new employee onboarding, hardware procurement & delivery nationwide and SSO support.
“I am typically skeptical of using outsourced IT for anything beyond projects and security. After working with ATG I am convinced ATG is a game changer in the outsourced IT arena. They consistently give our company quick response and top expertise on everything from simple desktop support to systems engineering, security, hardware, software updates, even the phone system. Hiring ATG has proven to be a great partner we can rely on.”
— Steve, Director of Finance
Industry: Manufacturing
Services Overview: ATG provides help desk for 250 employees, server administration, IT road mapping, project management & security.
“Partnering with Adams Technology Group has been an exceptional experience. From initial design to ongoing support, their expertise and proactive approach ensure our technology infrastructure remains secure and reliable. Their commitment to customer services stands out- they respond quickly and go the extra mile to provide top-tier IT managed services.”
— Bonnie, Director of IT
Industry: Financial Services
Services Overview: ATG provides help desk for 75 employees and 3 sites, server administration, security & compliance.
Trust can no longer be implied…it has to be proven.
Why You Should Trust Adams Technology Group as your Next Technology Managed Services Partner.
Adams Technology Group works hard everyday to build trust with its Clients.
In business, trust can no longer be implied…it has to be proven. Any great partnership is about trust. How does Adams Technology Group build trust with its Clients? One conversation at a time. Trust isn’t one thing…it’s the compilation of many things. For us, it’s our relentless pursuit of being Reliable, Available, and Skilled.
Reliable
You have to trust your technology. More importantly, you must trust the people in charge of monitoring, managing, and supporting your technology. The question isn’t “if our technology infrastructure fails”. Instead, it’s “When our technology fails, can we rely on ATG to pick up the phone.” Yes, we will personally answer your call every time.
Available
You can rely on us because of our availability. We are dedicated to answering every phone call within three rings, and we respond to every email ticket within twenty-nine minutes. That’s a pretty high standard. It’s the standard necessary to keep our Clients’ technology running.
Skilled
Anyone can answer phones and respond to email. The ATG difference is that our help desk is highly skilled. The industry calls them “technicians”. We refer to them as Operators. Our Operators are empowered with knowledge, access, and the necessary tools required to isolate the disruption and fix it. Immediately.
You are not just a client of Adams Technology Group – you are our partner. We follow IT best practices and we use ITIL in our methodology, but we do not follow the IT standards on how we design, deliver and support technology. They are outdated and no longer work. ATG’s standards work with today’s modern businesses.
Our Technology Trident Creates High ROI for our Clients
Our Technology Trident (Design, Deliver, Support) is a simple framework ATG employs to help Clients generate the highest return on their technology investment and services. We help our Clients find the right technology. We deliver technology on time and within budget. Our highly skilled support operators make sure the technology solution we designed and delivered functions at the highest level possible.
Design
Every Client is unique. Even though some Clients use similar applications and equipment, how they use their technology is different. Some Clients are cloud-based while others are on the premises. ATG examines how each client uses technology and meets them where they are to provide exactly what they need.
Deliver
ATG believes that timeline objectives and the corresponding deadlines must be met. Our Project Managers, Hardware, and Field Services teams work together to ensure the correct infrastructure is procured, configured appropriately, and installed on-time.
Support
Technology is dynamic; it’s always changing. Upgrades, updates, and patches can be disruptive for servers, firewalls, and desktops and disruptions create downtime, however. Downtime is a cascading event that impacts your entire organization. That disruption must be met with a Highly Reliable, Available and Skilled team that will keep the disruption to a minimum.
Adams Technology Group Services
Managed IT
We want our Clients to generate a high ROI on their technology assets.
Hardware Procurement & Repair
Poor Hardware gives you low results. The Right Hardware gives you high results.
Cloud Solutions
ATG managed cloud services facilitate ubiquitous access, ensuring that employees can work efficiently regardless of their physical location.
Security Solutions
Security resilience can only be achieved when a proactive approach is instituted.
Advanced Threat & Vulnerability Audit
An Audit Done Right requires the right tools and expertise to ask the hard questions to provide the right security plan.