Adams Technology Group’s Managed IT Services encompass the core departments and IT functions that every Client needs for Maximum Technology Optimization. We are a full stack operation. Our Help Desk, Field, Hardware, and System Admin teams work together to provide a high level of IT Support for our Clients.

HELP DESK

We are not the average help desk. We’ve innovated what a high performing help desk is for today’s modern businesses.

Everything starts with a phone call or an email into our highly skilled help desk team. We answer every call within three rings and respond to every ticket within twenty-nine minutes. In-house, we call this “3:29”. It’s OUR creed and YOUR support benchmark. 

Then, we take it even further… Every client is assigned to a dedicated team that consists of six skilled technicians and administrators: 

• A Tech lead
• A Senior Tech
• Two Additional Techs who provide extra support as needed. 
• A Junior System admin for escalations, onboardings and troubleshooting. 
• And a Senior System Admin for special project work, migrations, integrations or advanced troubleshooting.

This dedicated team creates tremendous consistency that transfers into fast fixes, not work-arounds. Our Clients speak with the same team members every time. This creates institutional knowledge, which is totally different than most IT companies where businesses call a different stranger every time and ask the same dumb questions. This wastes time and doesn’t solve the problem.

Our 3:29 methodology combined with our POD framework ensures that our Clients get a highly reliable, a highly available, and a highly skilled team dedicated to their business’s unique needs. 

We don’t put our Clients in a cookie cutter support box…or a call queue. That’s too easy. We don’t do easy. We answer every call. We respond to every email. With a human. Real Intelligence… not artificial. 

Don’t believe us? Check out our testimonials. 

FIELD SERVICES

Sometimes IT support requires someone onsite. Our field services team can deliver onsite service nationwide. Technology has no boundaries. Why should our field services team?

• We have two types of Field Service Operators because there are different skill sets required to provide the proper response for every situation:Our IT Concierge Service picks up, ships, installs and provides smart hands for our Help Desk Operators. 
• Our Advanced Field Services Team is top notch with moves, adds, and changes. They troubleshoot and deploy all things technology including network equipment, servers, security cameras, Cat6 drops, printers, and the many other things connected to the network. If the item has an IP address, our Advanced Field Service Team can handle it. 

PROJECT MANAGEMENT

Working with an Adams Technology Group Technology Project Manager (PM) ensures smooth technology implementation, cost control, and business growth for your organization. There are many things that encompass a good project plan, and the first is the methodology our PMs use to deliver services and solutions on-time and within budget:

1. Efficient Project Design, Execution, & Delivery
   1. Keeps IT projects on time and within budget.
   2. Ensures proper planning, resource allocation, and risk management.
   3. Streamlines workflows and coordinates teams effectively.
2. Cost Control & ROI Maximization
   1. Avoids overspending on unnecessary tools or solutions.
   2. Ensures IT investments align with business needs and long-term goals.
   3. Optimizes vendor contracts and resource allocation.
3. Risk Mitigation & Cybersecurity
   1. Identifies and minimizes potential IT-related risks.
   2. Ensures data security, compliance, and proper disaster recovery planning.
   3. Prevents costly downtime by proactively addressing potential tech issues before they happen.

LIFE CYCLE MANAGEMENT

We help companies manage their technology hardware in a proactive way. This is much better than letting your technology manage you. 

IT Life Cycle Management (LCM) refers to the strategic process of managing IT assets (primarily hardware), from procurement to disposal,to maximize their efficiency, security, and cost-effectiveness. It ensures that a business’s technology investments align with their business goals while minimizing risks and downtime.

Adams Technology Group designs LCM plans to help you in several ways:

• Cost Savings. We reduce unnecessary expenses by optimizing IT asset use.
• Security & Compliance. We ensure that your IT assets are secure and comply with regulations.
• Efficiency & Productivity: We Improve your system performance and reduce downtime.
• Sustainability: We encourage and perform responsible e-waste disposal. 

IT ROADMAPPING

IT Roadmapping is a fancy term for having a well thought out technology plan for your business. Our Clients don’t want to overspend nor do they want to underspend because both scenarios are costly.

Adams Technology Group can help you with IT Roadmapping in the following ways:

1. Strategic Alignment with Business Goals
   1. We ensure that your IT investments support your long-term business growth.
   2. We prioritize technology upgrades that improve business efficiency and scalability.
   3. We also plan for digital transformation, such as cloud adoption or automation, so you are ready to take the next step when your business requires it.
2. Cost Management & Resource Optimization
   1. We help your business avoid unnecessary IT spending by forecasting your future needs.
   2. We optimize existing resources to maximize ROI.
   3. We predictably plan your IT budget and reduce your emergency tech costs.
3. Risk Management & Cybersecurity Preparedness
   1. We identify potential IT risks and build contingency plans.
   2. We implement cybersecurity measures like multi-factor authentication (MFA) in addition to regular updates.
   3. We ensure that your business is compliant with industry regulations and data protection laws. 

Co-managed IT

ATG’s collaborative approach where a business’s internal IT team partners with an external managed service provider (MSP) to share the responsibilities of managing and supporting the organization’s IT infrastructure. This model allows our Clients to maintain control over certain IT functions while leveraging our expertise and resources to fill gaps, handle complex tasks, or provide additional support during peak periods.

For instance, ATG would provide help desk, server support, employee onboarding and offboardings, network security, and hardware procurement and the Clients internal team would work on data backups and specialized IT projects.

The benefits of co-managed IT services include:

• Cost Efficiency: By supplementing the internal team with external expertise, businesses can optimize their IT operations without incurring the full costs associated with expanding their in-house staff. 
• Access to Specialized Expertise: Clients gain access to a team of skilled IT professionals who bring a wealth of knowledge, helping to address complex IT challenges and implement innovative solutions more effectively.
• Scalability and Flexibility: Co-managed services allow businesses to scale IT resources up or down as needed, ensuring the right level of support during peak periods or specific projects without the need for permanent hires.
• Enhanced Security: With cybersecurity threats on the rise, co-managed IT services help fortify a company’s defenses by providing ongoing monitoring, threat detection, and rapid response to potential security issues.