3 Rings. 29 Minutes. First Resolution.

• Every phone call answered within 3 rings.
• Every ticket responded to within 29 minutes.
• Every issue handled by U.S.-based First Resolution Technicians — not dispatchers.

3|29™ isn’t a target — it’s a standard. It defines how ATG delivers technology performance for high-performing mid-market, financial, and professional services organizations that demand reliability, responsiveness, and results.

U.S.-Based First Resolution Support

Unlike traditional IT providers that rely on dispatch models or offshore call centers, ATG routes every communication directly to our U.S.-based First Resolution Technicians — engineers trained to diagnose, resolve, and deliver results from the very first contact.

These professionals operate at Level II / Level III expertise, eliminating handoffs and accelerating outcomes. When clients call ATG, they’re connected immediately to someone who can actually solve the problem — not just take a message.

The result:

• Faster resolutions
• Fewer escalations
• Real accountability
• Consistent performance outcomes

The Foundation of Every Core Service

3|29™ powers every ATG solution:

• Managed & Co-Managed IT — responsive, precision-driven support.
• Security & Compliance — rapid containment and proactive monitoring.
• Procurement & Deployment — seamless device readiness and delivery.
• Modernization & Cloud Transitions — controlled, high-velocity execution.
• Systems Integration & Platform Enablement — accelerated interoperability.
• Recovery & Continuity — rapid response when performance matters most.

Every engagement, every system, every client — powered by 3|29™.

Experience the ATG Performance Guarantee.

Schedule a consultation with ATG to learn more about how 3|29™ revolutionizes client engagement.