Flexible Partnership. Uncompromising Performance.
Maximum Technology Optimization
We don’t just manage IT. We optimize it for speed, reliability, and ROI.
ATG Managed IT Services — powered by the 3|29™ Performance Standard.
U.S.-Based. On Time. Every Time. Resolved by Experts.
Adams Technology Group’s Managed IT Services deliver the operational backbone that drives your organization’s performance. Built for high-performing mid-market, financial, and professional services firms, ATG integrates technical excellence, proactive management, and measurable accountability — ensuring your technology performs as hard as you do.
The Foundation: The 3|29™ Performance Standard
Every ATG engagement operates under our 3|29™ Performance Standard — the performance benchmark that defines how we deliver Managed IT across every client relationship.
3|29™ means:
- Every call answered within 3 rings
- Every ticket responded to within 29 minutes
- Every issue handled by U.S.-based First Resolution Technicians
This isn’t a goal — it’s a guarantee.
It’s the performance DNA that powers every ATG service.
Your Dedicated Technical Services Team
Every client is supported by a dedicated POD team — a high-performing unit of six experts who know your systems, people, and priorities.
- Tech Lead — strategy, quality, and alignment
- Senior Technician — complex troubleshooting and escalations
- Two Technical Specialists — first-resolution support for daily operations
- Junior System Administrator — onboarding and day-to-day management
- Senior System Administrator — project execution, migrations, integrations
This model builds institutional knowledge, consistency, and speed — eliminating the inefficiency of call-center handoffs and ensuring you speak to the same experts every time.
Hardware Procurement & Fulfillment
We source, configure, and deliver fully compliant laptops, desktops, monitors, and peripherals tailored to each employee request.
From procurement to deployment, every device arrives ready to perform — fast, flawless, and secure — aligned with your firm’s standards and ATG’s 3|29™ Performance Standard.
Proactive, Predictable, and Transparent
- 24/7 Monitoring & Maintenance — continuous visibility into system health
- Lifecycle Management — hardware and software optimization across assets
- Strategic IT Roadmapping — aligning technology with business growth goals
- Security-First Operations — compliance, controls, and endpoint protection integrated into every layer
The ATG Advantage
- U.S.-Based Expertise — every ticket, every time
- Real Intelligence, Not Artificial — people-first problem solving
- On Time. Every Time. Guaranteed.