Vision Statement

Technology is what we do, not who we are.

Mission Statement

Modern Solutions for High-Performing Organizations.

About Adams Technology Group (ATG)

Adams Technology Group Corp. (ATG) partners with high-performing financial and professional services firms that require reliability, security, and measurable outcomes from their technology investments.

We deliver a comprehensive technology framework that supports operational excellence—integrating proactive IT management, secure infrastructure, cloud enablement, and modernization into a cohesive, performance-driven service model.

ATG’s mission is to help organizations operate without compromise. Whether acting as your fully managed provider or supporting your internal IT team in a co-managed capacity, we serve as a true technology partner—delivering expertise, scalability, and accountability where it matters most. Our role adapts to your business model, ensuring every system, workflow, and process runs efficiently, securely, and strategically.

Pricing & Service Descriptions

All pricing and service descriptions are subject to change with a 60-day notice to the Client. The Client also understands costs of services and corresponding price(s) of services do not live in perpetuity.

Proprietary & Confidential

All product and service descriptions, monthly pricing, hourly rates, and methodologies are proprietary and confidential in nature and are NOT to be shared with anyone outside of the Client’s organization.

Modern Solutions Framework

Security & Compliance

Cybersecurity and compliance are embedded into every layer of your technology environment. ATG protects sensitive data, enforces regulatory compliance, and reduces organizational risk through proactive monitoring, threat management, and continuous improvement.

Systems Integration & Platform Enablement

We connect and optimize the systems that drive business. Our integration services ensure interoperability across platforms, streamline operations, and enable scalability—helping teams work smarter, faster, and more securely.

Modernization & Cloud Transitions

We guide clients through infrastructure modernization and cloud transformation with minimal disruption. ATG delivers planning, migration, and optimization for hybrid and cloud environments, enabling agility and long-term scalability.

Remote Workforce Solutions

Our solutions empower teams to work securely and productively from anywhere. We implement secure access, endpoint management, and performance tools that make remote and hybrid work seamless.

Procurement & Deployment Services

ATG manages the full technology lifecycle—from sourcing to deployment and decommissioning. We standardize equipment, streamline procurement, and deliver pre-configured devices that meet your organization’s needs from day one.

Managed & Co-Managed IT Services

ATG offers flexible engagement models designed for your level of internal IT maturity. Whether we manage your environment entirely or collaborate with your internal team, our proactive monitoring, automation, and strategic insights keep your operations running at peak performance.

Our Methodology

ATG’s delivery model is built on performance — designed to simplify IT, amplify business outcomes, and drive profitability. As a Technology Performance Partner, we view technology not as an expense, but as a strategic asset that fuels growth and delivers measurable returns.

Through proactive management, transparent communication, and continuous improvement, ATG aligns every solution with business objectives to reduce risk, enhance efficiency, and maximize the return on every technology investment.

We Emphasize

• Performance-Driven Service
  We anticipate needs, prevent downtime, and continuously optimize systems so technology accelerates — not interrupts — business performance.
• Accountability & Ownership
  Every engagement, project, and support interaction is backed by clear ownership and measurable outcomes. We stand behind every solution we deliver.
• Clarity & Visibility
  ATG provides real-time insight into technology performance through transparent reporting, analytics, and executive-level communication — empowering informed, confident decisions.
• Strategic Alignment
  Technology should move your business forward. ATG ensures every initiative, investment, and improvement directly supports your operational goals, compliance standards, and long-term profitability.

We don’t just support technology — we elevate it. As your Technology Performance Partner, ATG operates as an integrated extension of your organization: strategic, responsive, and fully committed to helping high-performing companies achieve even higher performance.

Core Service Areas

1. Security & Compliance

At ATG, security and compliance are foundational to every technology decision. As your Technology Performance Partner, we protect critical systems, safeguard data, and maintain continuous compliance with evolving regulations.

Our integrated security ecosystem combines:

Endpoint Management & Protection – Continuous monitoring and patching across all devices to prevent vulnerabilities before they impact performance.

Server & Network Performance Management – Hardened infrastructure with proactive firewall, VPN, and network security administration.

Compliance Management – Alignment with SOC 2, HIPAA, and FINRA standards through documented controls, reporting, and audit readiness.

Outcome: A secure, compliant, and high-performing environment where risk is minimized and confidence is maximized.

2. Systems Integration & Platform Enablement

ATG enables organizations to achieve operational agility through connected, high-performing systems.

As your Technology Performance Partner, we design, integrate, and support platforms that work seamlessly together — creating efficiency, clarity, and scalability across your technology ecosystem.

Our integration framework includes:

Server & Network Performance Management – Optimizing infrastructure and connectivity to ensure peak uptime and data flow.

Cloud & SaaS Enablement – Configuring and aligning cloud platforms for secure, efficient collaboration and business continuity.

Field & Onsite Support – Providing expert hands-on implementation and system validation to maintain alignment between physical and digital operations.

Outcome: Integrated, efficient systems that reduce complexity, improve visibility, and drive measurable performance across your entire organization.

3. Modernization & Cloud Transitions

High-performing organizations require infrastructure that evolves as fast as their business. ATG helps clients modernize, migrate, and optimize their technology environments with precision and purpose.

As your Technology Performance Partner, we ensure every modernization initiative delivers measurable returns in performance, scalability, and profitability.

Our modernization framework includes:

Cloud & SaaS Enablement – Strategic planning, secure migration, and continuous optimization across Microsoft 365, Google Workspace, and other critical platforms.

Bench & Procurement Services – Lifecycle management, device standardization, and deployment services that reduce cost and accelerate adoption of modern infrastructure.

Server & Network Performance Management – Ongoing performance tuning to maximize the value of new systems and cloud integrations.

Outcome: A modern, agile technology environment that enhances performance, reduces legacy costs, and positions your organization for long-term growth.

4. Remote Workforce Solutions

High-performing organizations need secure, seamless access to technology—anytime, anywhere.

ATG empowers distributed teams with solutions that keep productivity high, collaboration effortless, and data protected.

As your Technology Performance Partner, we create remote environments that perform as well as traditional offices, without compromise.

Our remote enablement framework includes:

Service Desk & End User Experience – Fast, responsive support that keeps remote employees productive and connected across locations and time zones.

Endpoint Management & Protection – Centralized control and monitoring to ensure every device is secure, compliant, and performing optimally.

Cloud & SaaS Enablement – Secure access to business-critical applications and data, ensuring consistent user experience and reliability from anywhere.

Outcome: A resilient, high-performing remote workforce supported by secure systems, optimized connectivity, and proactive user care.

5. Procurement & Deployment Services

High-performing organizations depend on consistency, speed, and control in how technology is acquired, configured, and deployed. ATG’s Procurement & Deployment Services streamline every stage of the lifecycle so technology becomes a driver of performance—not an operational bottleneck.

As your Technology Performance Partner, we ensure every device, license, and deployment supports scalability, reliability, and profitability.

Our fulfillment framework includes:

Bench & Procurement Services – End-to-end lifecycle management, device standardization, and asset tracking to reduce cost and complexity.

Field & Onsite Support – Professional installation, configuration, and verification to ensure smooth integration into your environment.

Cloud & SaaS Enablement – Centralized procurement and deployment of software and cloud subscriptions for seamless alignment with business objectives.

Outcome: A streamlined, cost-efficient technology supply chain that enhances performance, accelerates delivery, and supports operational scalability.

Bench Fee Framework

ATG’s Bench Services Lab builds, repairs, and provisions desktops, laptops, and peripherals for deployment across your organization. Every service includes a full diagnostic and a formal quote prior to approval, ensuring transparency and quality control.

Service	Description	Price
Endpoint / Hardware Diagnostic	Full system scan, visual inspection, tune-up, virus removal, disk cleanup, and physical cleaning. Includes the first hour of labor.	$125 (flat fee)
Bench Hourly Labor	Additional repair or setup labor after the first hour.	$150/hr (30-min increments)
Endpoint Backup & Recovery	Backup of endpoint OS partition (retained for 31 days post-return).	$75 (flat fee)
Endpoint Decommission	Hardware Decommission for destruction or donation. Removal from managed tools. Destruction of Hard Drive and hardware recycled (Receipts available upon request) or OS wipe and reinstall for personal use donation.	$125
Existing Endpoint Provision	OS reinstall, configuration, and setup with management tools, Microsoft 365, Chrome, and Adobe Reader.	$249
New Out-of-the-Box Provision	Fresh OS install, removal of manufacturer software, setup of core tools and applications.	$249
Advanced Provisioning	Additional labor for New Hire and Existing Users including assistance with transfer of files from old devices to new, logging into online accounts, installing custom software, and mapping network drives and printers.	$149
Client-Customized / Advanced Provisioning	Client-specific dedicated procedure for New Hire Onboarding to include Pre-loading user profiles, logging into online accounts, map drives, install custom software, and prepare devices for new users. * ATG will create a customized process specific to your user’s onboardings that match your needs.	Special Quote Needed

Outcome: A transparent, performance-driven deployment process that reduces setup time, increases reliability, and ensures every endpoint is optimized for security, compliance, and productivity from day one.

Bench Fee services integrate tightly with ATG’s Managed & Co-Managed IT Services (Section 6) to create a fully integrated delivery model—linking procurement, provisioning, and user support under a unified performance framework.

6. Managed & Co-Managed IT Services

Every high-performing organization needs a partner who delivers technology leadership, operational reliability, and flexibility at scale. ATG’s Managed and Co-Managed IT models adapt to your environment — whether we serve as your complete IT department or collaborate with your internal team. As your Technology Performance Partner, we ensure every process, system, and strategy aligns with business goals, operational efficiency, and profitability.

Management Framework

Fully Managed Services – Comprehensive oversight of infrastructure, systems, and users, ensuring continuous optimization and peak technology performance.

Co-Managed IT Services – Collaborative support that enhances your internal team’s capabilities through shared tools, visibility, and specialized expertise.

Performance Monitoring & Strategy – Proactive analysis, roadmap planning, and regular reviews that translate technology operations into measurable business performance gains.

Outcome: A flexible, performance-focused partnership that maximizes reliability, accelerates improvement, and strengthens profitability.

End-User Support Framework

ATG’s Technical Services Team (TST) delivers responsive, performance-driven support designed to keep your workforce productive and connected. Under our 3|29™ Performance Standard, we answer calls within three rings and respond to tickets within 29 minutes, ensuring rapid, reliable service that minimizes disruption and maintains operational flow.

Support includes:

• Business-class hours: Monday–Friday, 8:00 AM–5:00 PM MST
• U.S.-based First Resolution Technicians
• Full support for Windows and macOS systems
• Troubleshooting for desktop peripherals (monitors, keyboards, printers, etc.)
• VPN configuration and connectivity support
• Cloud application assistance, including Microsoft 365, Google Workspace, and ATG Cloud Services
• End-user onboarding and offboarding coordination
• UCForge VoIP setup, troubleshooting, and maintenance

Device setup, configuration, and lifecycle management are provided through Bench Services under Section 5: Procurement & Deployment Services, ensuring every endpoint meets ATG’s performance and security standards prior to user deployment.

Outcome: A reliable, high-availability support framework that empowers users, reduces downtime, and strengthens organizational performance through responsive service and proactive care.

Implementation & Transition Plan

ATG understands that transitioning technology can be complex and, if unmanaged, can cause downtime and operational disruption. Our structured implementation approach minimizes impact and accelerates value realization by applying proven project management methodologies, technical expertise, and transparent communication.

Our implementation plan ensures a smooth migration from legacy systems to ATG-managed environments through defined milestones, accountability, and clear client collaboration.

Project Kickoff

Each engagement begins with a project kickoff meeting that establishes scope, key milestones, timelines, and responsibilities. During this phase, ATG will:

• Designate a single point of contact and billing contact for the Client.
• Create a dedicated project record for tracking deliverables and progress.
• Schedule site surveys and assessments for each location.

Assessments & Planning

ATG performs detailed evaluations to fully document your environment and create a precise migration roadmap.
All assessments are billable due to the time and expertise required to evaluate, document, and plan remediation activities.

Assessments include:

• Site Survey – Physical review of all systems and infrastructure.
• Infrastructure Assessment – Detailed mapping of core systems and interdependencies.
• Network Assessment – Comprehensive evaluation of network topology, performance, and reliability.
• Security & Vulnerability Assessment – Identification of risks and compliance gaps.

Onboarding & Deployment

Following the assessment phase, ATG executes the transition plan to migrate and onboard all technology assets. Key steps include:

• Endpoint onboarding and configuration.
• Server onboarding, including password and access updates.
• Network and Wi-Fi deployment and optimization.
• Voice network configuration and setup (if applicable).
• Backup and retention plan verification.
• Review of disaster recovery and business continuity procedures.

Client responsibilities:

• Provide all necessary administrative credentials and access to existing systems.
• Designate on-site contact(s) for coordination during implementation.

Transparency & Change Control

During the site survey and onboarding phases, ATG may identify additional endpoints, servers, or devices not included in the original scope. Any such variances will be disclosed immediately.

Revised quantities, services, or fees will be documented and presented for Client approval prior to implementation.

Outcome: A controlled, transparent, and efficient implementation process that minimizes downtime, accelerates onboarding, and ensures a seamless transition into the ATG ecosystem—fully aligned with performance, security, and reliability objectives.

3rd Party Vendor & Hardware Support

ATG works collaboratively with third-party vendors to ensure seamless integration and optimal performance across your technology environment. This includes coordination for hardware, software, and service vendors to maintain reliability and continuity in your operations.

Scope of Support

ATG provides assistance for third-party vendors supporting:

• Hardware: Printers, scanners, displays, and related peripherals.
• Software: Both on-premises and cloud-based applications.
• Services: Internet Service Providers (ISPs), VoIP providers, and other external service partners.

The ATG First Resolution Technicians will first verify that your endpoint or system is functioning properly before engaging the third-party vendor. Once verified, ATG will initiate or coordinate support directly with the vendor on your behalf.

Access & Authorization

The Client must grant ATG proper authorization and access credentials to effectively collaborate with third-party vendors. Time spent coordinating, communicating, or troubleshooting with external vendors is considered billable time.

Support Limitations

Third-party vendor and application support are provided on a “best effort” basis.

ATG is not responsible for the vendor’s performance, patching schedules, updates, or any security vulnerabilities introduced by third-party systems.

Common 3rd Party Applications:
Java • QuickBooks • Drake • Lacerte • Slack • Duo • Zoom • Okta • Asana • Server applications

Outcome: Integrated vendor coordination that extends ATG’s support reach while maintaining transparency, accountability, and performance across all external partnerships.

24/7 Remote Monitoring & Remediation

ATG provides continuous visibility into your infrastructure through our proprietary ARGUS Monitoring Platform, delivering proactive oversight and early issue detection for critical systems. This service helps maintain uptime, reduce downtime risk, and ensure the consistent performance of your technology environment.

Monitoring Capabilities

ATG’s ARGUS platform monitors the Client’s physical and virtual infrastructure, including:

• Firewalls
• Servers
• Storage systems
• Network devices

Monitoring is conducted using SNMP protocols to track key network performance indicators, such as:

• Bandwidth utilization
• Uptime and network availability
• Ping times and latency

These metrics enable ATG to diagnose and respond to infrastructure issues quickly and efficiently.

Note: Monitoring does not include web filtering, data capture, or traffic logging unless those features are specifically purchased through Device Licensing.

Technical Services Hours of Support & Operation

Infrastructure and internet-related incident support is available Monday–Friday, 8:00 AM–5:00 PM MST.
All issues should be reported through the Service Desk to ensure proper documentation, prioritization, and response.

Unless covered under a monthly Infrastructure Services Agreement, support and remediation activities are billable at standard Remote or Field Services rates.

After-Hours Remediation

For urgent or mission-critical issues occurring outside normal business hours, ATG offers after-hours network and infrastructure remediation services.

• Remote Support: $225.00/hour (1-hour minimum)
• Onsite Field Services Dispatch: $307.50/hour, including travel time to and from the Client’s location

If the Client elects to enable after-hours monitoring and remediation, ATG will work collaboratively to:

• Define which devices and systems will be actively monitored
• Establish response procedures and escalation steps for each monitored device type

This ensures that every after-hours response aligns with the Client’s operational priorities and approved escalation processes.

Outcome: Continuous monitoring, structured response protocols, and defined after-hours procedures ensure maximum reliability, rapid issue resolution, and transparency in how network and infrastructure events are managed—day or night.

Limitations & Service Boundaries

ATG maintains a structured, performance-based service model designed to ensure consistent quality, fairness, and operational clarity. The following limitations and service boundaries define how support is delivered under this framework.

I. Service Time Limitations

To maintain efficiency and ensure productive outcomes, ATG limits service ticket work to a maximum of one (1) hour on equipment classified as:

• End of Sale (EOS)
• End of Life (EOL)
• Not covered by vendor support

If remediation exceeds one hour, ATG will recommend replacing or upgrading the affected equipment.

Note: The installation and configuration of new hardware or systems are considered separate projects and are not included under this agreement. Please contact your ATG representative to discuss project scheduling or contract expansion for additional devices or systems.

II. Out-of-Scope Technical Assistance

Any technical assistance provided outside the scope or terms of this agreement will be billed at ATG’s standard hourly rate(s).
Examples include:

• Work performed on unsupported systems or applications
• Emergency or ad-hoc projects not included in your managed services plan
• Client-requested changes that fall outside defined deliverables

III. True-Up & Coverage Adjustments

ATG conducts quarterly true-up reviews to verify that service coverage accurately reflects the Client’s current environment. During this review, ATG may adjust Maintenance Agreement pricing based on new or retired:

• Hardware
• Software
• Users

Any change in monthly charges will be communicated in writing at least 15 days in advance. Adjustments will take effect in the next billing cycle; no retroactive modifications to prior months will be applied.

Important: “Pay-as-you-go” Help Desk and Field Services support is no longer offered.

IV. Escalation & Resolution Process

If issues require escalation or clarification, Clients may contact the ATG Escalation and Resolution Team via:

• Email: service desk help@adamstechnology.group
• Phone: 877-747-4284

For a complete escalation contact list or additional questions about your Service Agreement, please refer to your executed ATG Sales Order or reach out directly to your ATG representative.

ATG values every partnership and is committed to delivering proactive, transparent, and high-performing support at every level.

V. Specific Support Exclusions

The following services and functions are excluded and fall outside ATG’s standard business service scope:

• Custom program development or creation
• Asset recovery
• Remote users or devices not identified and included in the Service Agreement
• Disaster recovery equipment or design
• Cybersecurity remediation unless explicitly defined in a Client Sales Order or SOW
• Mobile phone support beyond email and Wi-Fi connectivity
• Reverse engineering for administrative access, program functionality, or device access

Outcome: Clear service boundaries ensure that all deliverables remain focused, transparent, and aligned with ATG’s performance standards. This clarity protects both ATG and the Client by defining expectations and maintaining operational excellence.