Technology is what we do, not who we are.
Services Overview
Modern Solutions for High-Performing Organizations.
About Adams Technology Group (ATG)
Adams Technology Group Corp. (ATG) partners with high-performing financial and professional services firms that require reliability, security, and measurable outcomes from their technology investments.
We deliver a comprehensive technology framework that supports operational excellence—integrating proactive IT management, secure infrastructure, cloud enablement, and modernization into a cohesive, performance-driven service model.
ATG’s mission is to help organizations operate without compromise. Whether acting as your fully managed provider or supporting your internal IT team in a co-managed capacity, we serve as a true technology partner—delivering expertise, scalability, and accountability where it matters most. Our role adapts to your business model, ensuring every system, workflow, and process runs efficiently, securely, and strategically.
Vision Statement
Technology is what we do, not who we are.
Mission Statement
Modern Solutions for High-Performing Organizations.
Pricing & Service Descriptions
All pricing and service descriptions are subject to change with a 60-day notice to the Client. The Client also understands costs of services and corresponding price(s) of services do not live in perpetuity.
Proprietary & Confidential
All product and service descriptions, monthly pricing, hourly rates, and methodologies are proprietary and confidential in nature and are NOT to be shared with anyone outside of the Client’s organization.
Modern Solutions Framework
ATG Technical Services Architecture & Delivery Model
This page provides a detailed, technical explanation of ATG’s services, delivery structure, and operational boundaries. It is designed for IT leaders, security stakeholders, and decision-makers who require a clear understanding of what ATG provides, how services are delivered, and where responsibility begins and ends.
ATG operates as a Technology Performance Partner, aligning technology architecture, operations, and governance to drive measurable business performance, security, and scalability.
Service Architecture Overview (Canonical Capabilities)
ATG delivers all services through a defined set of core capabilities. These capabilities are defined once and assembled differently across service areas and engagement models.
Endpoint Management & Protection
Centralized management, monitoring, and security of desktops, laptops, and mobile devices. Includes patching, antivirus/EDR, policy enforcement, and device health visibility.
Server & Network Performance Management
Administration and monitoring of on-premises and cloud-based infrastructure, including servers, firewalls, switches, wireless networks, and connectivity. Focused on uptime, performance, and secure configuration.
Cloud & SaaS Enablement
Planning, deployment, configuration, and optimization of cloud platforms and SaaS applications (e.g., Microsoft 365, Google Workspace). Ensures secure access, availability, and alignment with business workflows.
Service Desk & End User Experience
Structured user support services covering incident response, request fulfillment, escalation, and documentation across supported operating systems, applications, and peripherals.
Security Operations & Compliance Management
Ongoing security oversight, vulnerability management, and compliance alignment with regulatory and industry standards such as SOC 2, HIPAA, and FINRA.
Bench & Procurement Services
Lifecycle management of hardware and software, including sourcing, provisioning, configuration, asset tracking, decommissioning, and endpoint preparation.
The above capabilities form the foundation of all ATG service offerings.
Core Service Areas (Capability Assemblies)
1. Security & Compliance
Security and compliance are embedded into every ATG engagement. This service area assembles core capabilities to protect systems, safeguard data, and maintain regulatory alignment.
Capabilities leveraged:
- Endpoint Management & Protection
- Server & Network Performance Management
- Security Operations & Compliance Management
Scope includes:
- Continuous endpoint monitoring and patching
- Hardened network and server configurations
- Firewall, VPN, and secure access administration
- Compliance documentation, reporting, and audit readiness
Outcome:
A secure, compliant, and high-performing technology environment where organizational risk is minimized and operational confidence is maximized.
2. Systems Integration & Platform Enablement
ATG connects systems and platforms to eliminate fragmentation and improve operational efficiency.
Capabilities leveraged:
- Server & Network Performance Management
- Cloud & SaaS Enablement
- Field & Onsite Support
Scope includes:
- Infrastructure and network optimization
- Secure platform integration and interoperability
- Validation of physical and digital system alignment
Outcome:
Integrated systems that reduce complexity, improve visibility, and support scalable operations.
3. Modernization & Cloud Transitions
This service area focuses on evolving infrastructure to meet changing business demands without unnecessary disruption.
Capabilities leveraged:
- Cloud & SaaS Enablement
- Server & Network Performance Management
- Bench & Procurement Services
Scope includes:
- Cloud migration planning and execution
- Hybrid environment optimization
- Device standardization and lifecycle refresh
- Performance tuning of modernized systems
Outcome:
A modern, agile technology environment that reduces legacy overhead and supports long-term growth.
4. Remote Workforce Solutions
ATG enables secure, consistent technology access for distributed and hybrid teams.
Capabilities leveraged:
- Service Desk & End User Experience
- Endpoint Management & Protection
- Cloud & SaaS Enablement
Scope includes:
- Secure remote access to systems and applications
- Centralized endpoint oversight for remote devices
- Responsive user support across locations and time zones
Outcome:
A resilient, high-performing remote workforce supported by secure systems and proactive user care.
5. Procurement & Deployment Services
This service area standardizes how technology is sourced, prepared, and deployed across the organization.
Capabilities leveraged:
- Bench & Procurement Services
- Field & Onsite Support
- Cloud & SaaS Enablement
Scope includes:
- Hardware and software procurement
- Asset tracking and lifecycle control
- Pre-configured device deployment
- Software and license alignment with business objectives
Outcome:
A streamlined, cost-efficient technology supply chain that accelerates delivery and improves consistency.
Bench Services & Endpoint Provisioning
ATG’s Bench Services Lab supports endpoint lifecycle operations including diagnostics, repair, provisioning, and decommissioning. These services operate as a standardized fulfillment function and integrate with managed service engagements where applicable.
The following Bench Services pricing defines standardized endpoint fulfillment operations and is separate from managed service coverage unless explicitly included.
| Service | Description | Price |
| Endpoint / Hardware Diagnostic | Full system scan, visual inspection, tune-up, virus removal, disk cleanup, and physical cleaning. Includes the first hour of labor. | $125 (flat fee) |
| Bench Hourly Labor | Additional repair or setup labor after the first hour. | $150/hr (30-min increments) |
| Endpoint Backup & Recovery | Backup of endpoint OS partition (retained for 31 days post-return). | $75 (flat fee) |
| Endpoint Decommission | Hardware Decommission for destruction or donation. Removal from managed tools. Destruction of Hard Drive and hardware recycled (Receipts available upon request) or OS wipe and reinstall for personal use donation. | $125 |
| Existing Endpoint Provision | OS reinstall, configuration, and setup with management tools, Microsoft 365, Chrome, and Adobe Reader. | $249 |
| New Out-of-the-Box Provision | Fresh OS install, removal of manufacturer software, setup of core tools and applications. | $249 |
| Advanced Provisioning | Additional labor for New Hire and Existing Users including assistance with transfer of files from old devices to new, logging into online accounts, installing custom software, and mapping network drives and printers. | $149 |
| Client-Customized / Advanced Provisioning | Client-specific dedicated procedure for New Hire Onboarding to include Pre-loading user profiles, logging into online accounts, map drives, install custom software, and prepare devices for new users. * ATG will create a customized process specific to your user’s onboardings that match your needs. | Special Quote Needed |
Outcome:
A transparent, repeatable deployment process that ensures endpoints are secure, compliant, and ready for use from day one.
6. Managed IT & Co-Managed IT
Service Roles, Requirements & Delivery Model
ATG delivers technology services through two primary engagement models: Managed IT and Co-Managed IT.
Both models are built on the same service architecture, teams, and standards—while differing in control, responsibility, and tooling requirements.
Our Service Architecture
ATG services are delivered through two integrated teams:
Technical Services
Level I / Level II – End-User Support
Focused on day-to-day execution and user productivity:
- Primary help desk and incident response powered by the ATG 3|29™ Performance Standard
- Desktop, laptop, and mobile device support
- Windows, macOS, iOS/iPadOS, and Android
- User access, basic application, and peripheral support
- Incident intake, triage, documentation, and resolution
Technical Solutions
Level III / Level IV – Advanced & Administrative Services
Focused on stability, security, and scalability:
- Network administration
- Server and infrastructure administration
- Security administration
- Cloud administration
- Special Projects (migrations, upgrades, modernization)
These teams work together through defined escalation paths to deliver a secure, stable, and high-performance IT environment.
Managed IT
Managed IT provides full operational and administrative ownership of the client’s technology environment. ATG serves as the single accountable technology partner, responsible for end-user support, systems administration, security, and continuous improvement.
This model is designed for organizations that want predictable outcomes, reduced risk, and full accountability.
Roles & Responsibilities
Technical Services (L1 / L2)
- Acts as the primary help desk
- Full ownership of all end-user support
- Resolves day-to-day incidents and requests
- Escalates advanced issues to Technical Solutions
Technical Solutions (L3 / L4)
- Full administrative responsibility for:
- Network
- Server & infrastructure
- Security (see SOC page)
- Cloud platforms
- Executes all escalations and special projects
- Governs system integrity, performance, and risk
Managed IT – Endpoint Requirement
To deliver Managed IT effectively, all supported endpoints must be enrolled in ATG’s standard endpoint management and security toolset.
Covered Endpoints
- Desktops
- Laptops
- Mobile devices (phones and tablets)
Required Endpoint Services
- Remote Monitoring & Management (RMM)
- Operating system security updates and patching
- Managed Antivirus (MAV)
- Endpoint Detection & Response (EDR)
- Managed Detection & Response (MDR) via SOC services
You can’t manage, secure, or support what you can’t see. Standardized endpoint tooling is a requirement—not an option—for Managed IT.
Managed IT – Billing & Support Requirements
- Endpoints are audited every 30 days
- Billing is based on verified endpoint count
- Each endpoint must be associated with:
- A User-Based Support Package, or
- A Block Hour Support Package
Managed IT – Accountability
- Single accountable partner
- ATG owns performance, security, and outcomes
- One escalation path, one standard, one team
Co-Managed IT
Co-Managed IT is a collaborative delivery model designed for organizations with internal IT teams. ATG provides depth, scale, and specialization while the client retains internal control and institutional knowledge.
This model is ideal for organizations that want to move faster, reduce risk, and elevate performance—without replacing internal IT.
Roles & Responsibilities
Technical Services (L1 / L2)
- Shared or supplemental help desk support
- Overflow, after-hours, or clearly defined scope
- Operates in coordination with internal IT
Technical Solutions (L3 / L4)
- Provides advanced expertise and escalation support
- Partners with internal IT on:
- Network, server, security, and cloud administration
- Special projects and modernization initiatives
- Focused on outcomes, not ticket volume
Co-Managed IT – Endpoint Tools & Support
Endpoint support and endpoint management tools are NOT a requirement for Co-Managed IT.
In most co-managed environments:
- The client retains their own endpoint tools
- Internal IT manages day-to-day endpoint support
Where appropriate, ATG may:
- Integrate with existing endpoint platforms
- Provide limited or supplemental endpoint support
- Deploy ATG endpoint tooling for a defined subset of users or devices
Any endpoint support or tooling included in Co-Managed IT must be explicitly defined in writing.
Co-Managed IT – Special Projects
Special Projects are planned, non-routine initiatives executed by Technical Solutions, often in partnership with internal IT.
Examples include:
- Cloud migrations and tenant consolidations
- Network redesigns or firewall upgrades
- Server refreshes or virtualization projects
- Security platform implementations
- Infrastructure modernization initiatives
Projects are delivered under a separate Statement of Work (SOW) and transition cleanly to operational support upon completion.
Co-Managed IT – Accountability
- Shared accountability with clearly defined boundaries
- Roles, responsibilities, and escalation paths are documented
- ATG complements—not replaces—internal IT leadership
Guiding Framework & Methodology for Both Managed and Co-Managed IT
Same teams. Same standards. Different levels of control.
- Managed IT prioritizes standardization and ownership.
- Co-Managed IT prioritizes collaboration and flexibility.
Both are designed to deliver technology performance that supports business performance.
Implementation & Transition Plan
Transitioning technology environments introduces risk if not executed with structure and control. ATG applies a disciplined implementation and transition methodology designed to minimize disruption, maintain operational continuity, and accelerate time-to-value. This approach combines formal project management, technical validation, and transparent client coordination.
The implementation plan establishes clear milestones, documented accountability, and defined collaboration to support the orderly transition from legacy environments into ATG-supported operations.
Project Kickoff
Each engagement begins with a formal project kickoff to establish scope, timelines, roles, and communication standards. During this phase, ATG will:
- Designate a primary technical point of contact and billing contact for the Client
- Create a dedicated project record to track milestones, deliverables, and dependencies
- Schedule required site surveys and technical assessments for each applicable location
The kickoff phase ensures alignment on expectations, sequencing, and success criteria prior to technical execution.
Assessments & Planning
ATG conducts detailed technical assessments to document the Client’s environment and develop a precise transition roadmap. These assessments are required to validate scope, identify risks, and plan remediation activities.
All assessments are billable due to the time, expertise, and documentation required.
Assessments may include:
- Site Survey – Physical review of systems, infrastructure, and environmental considerations
- Infrastructure Assessment – Mapping of core systems, dependencies, and administrative access
- Network Assessment – Evaluation of topology, performance, reliability, and configuration
- Security & Vulnerability Assessment – Identification of risks, control gaps, and compliance considerations
Assessment outputs inform the final transition plan, sequencing, and resource allocation.
Onboarding & Deployment
Following assessment and planning, ATG executes the approved transition plan to onboard and integrate technology assets into the ATG delivery model.
Onboarding activities may include:
- Endpoint onboarding and configuration
- Server onboarding, including credential validation and access updates
- Network and wireless deployment or optimization
- Voice network configuration (where applicable)
- Backup and retention policy verification
- Review of disaster recovery and business continuity controls
Execution is performed in alignment with agreed timelines and change windows to minimize operational impact.
Client Responsibilities
To support an efficient and controlled implementation, the Client is responsible for:
- Providing all required administrative credentials and system access
- Designating on-site or operational contacts for coordination during implementation activities
Delays in access or coordination may impact project timelines.
Transparency & Change Control
During assessments and onboarding, ATG may identify systems, endpoints, or dependencies not included in the original scope. Any variances will be communicated promptly.
Revised quantities, services, or fees will be documented and submitted for Client review and approval prior to execution of additional work.
Outcome
A controlled, transparent, and efficient implementation process that minimizes downtime, accelerates onboarding, and ensures a seamless transition into the ATG operating model—aligned with performance, security, and reliability objectives.
Governance, Boundaries & Operational Constraints
The following governance provisions define how services are bounded, monitored, and escalated to ensure consistency, fairness, and predictable outcomes.
3rd Party Vendor & Hardware Support
ATG coordinates with third-party vendors for supported hardware, software, and services. Vendor performance, patching schedules, and security posture remain the responsibility of the vendor. Coordination time is billable unless otherwise defined.
24/7 Remote Monitoring & Remediation
Infrastructure monitoring is provided via ATG’s ARGUS Monitoring Platform, using SNMP-based performance metrics. Monitoring scope, response procedures, and after-hours remediation are defined per agreement.
Limitations & Service Boundaries
ATG maintains defined service limits to ensure consistent delivery, including:
- EOS/EOL equipment support limits
- Out-of-scope billing rules
- Quarterly true-ups
- Escalation procedures
- Explicit service exclusions
Important: “Pay-as-you-go” Help Desk and Field Services support is no longer offered.
Outcome:
Clear boundaries protect both ATG and the Client by aligning expectations, controlling risk, and maintaining operational excellence.