Built for High‑Performing Internal IT Teams

Partner with Adams Technology Group to extend your team with U.S.-based Level II/III expertise, enterprise tooling, and accountable service delivery. Our co‑managed model strengthens your existing IT function—accelerating response, increasing uptime, and creating measurable ROI without adding headcount.

Powered by the 3|29™ Performance Standard

Every co‑managed engagement runs on ATG’s 3|29™ Performance Standard—every phone call answered within 3 rings, every ticket responded to within 29 minutes, and every issue intercepted by U.S.-based First Resolution Technicians. This is not a goal; it is our operating standard across all services.

Learn more: https://adamstechnology.group/3-29

Engagement Models

Choose the model that aligns to your operating reality. Shift as your needs evolve.

• Service Desk Augmentation — ATG handles front-line intake and first resolution; your team focuses on projects and escalations.
• Escalation & Projects — Your team owns Tier I; ATG provides surge capacity, advanced troubleshooting, migrations, and integrations.
• Nights/Weekends Coverage — Extend hours without hiring; we provide after-hours and overflow response under 3|29™.
• Site & Field Services — Onsite support coordinated with your leadership for planned work and urgent dispatch.

Dedicated POD & RACI

You are assigned a consistent ATG POD (Tech Lead, Senior Tech, two Technical Specialists, Junior System Admin, Senior System Admin). We align responsibilities with a clear RACI (Responsible, Accountable, Consulted, Informed) so nothing falls through the cracks.

• Responsible: First Resolution Technicians for incident intake, triage, and resolution
• Accountable: ATG Tech Lead with your IT Manager / Director
• Consulted: Senior System Admin for architecture, changes, and complex incidents
• Informed: Stakeholders across IT, Security, and Business Units

Tooling & Integration

We integrate with (or provide) the enterprise tools your team relies on: RMM/patching, EDR/XDR, SIEM, MDM, identity & access management, backup & recovery, and collaboration platforms. We work within your ticketing system or operate ours with shared queues, runbooks, and dashboards for full transparency.

Security & Compliance First

Security is embedded in operations. We align with your policies and controls (SOC 2, HIPAA, FINRA, PCI) and can extend coverage through ATG’s Security Operations Center (SOC), supported by our TITAN assessment methodology and ARGUS monitoring platform.

KPIs & SLA You Can Measure

• 3|29™ response baseline (3 rings / 29 minutes)
• First Contact Resolution rate and Mean Time to Resolve (MTTR)
• Patch & backup compliance, endpoint coverage, and EDR containment time
• Ticket backlog burn‑down and change success rate
• Executive operational scorecard delivered monthly/quarterly

30‑60‑90 Day Onboarding

• Day 0‑30: Discovery, access, asset & identity baselines, documentation, runbooks, quick wins.
• Day 31‑60: Stabilization—SLA tuning, patch/backup compliance to target, security hardening, shadow/lead support.
• Day 61‑90: Optimization—automation, roadmap, quarterly business review cadence, continuous improvement metrics.

Procurement, Deployment & Fulfillment

Performance Delivered in 48 Hours — With 99% Accuracy.

ATG accelerates employee readiness through streamlined procurement, configuration, and deployment — ensuring every device arrives ready to perform.

We manage the full lifecycle: ordering, imaging, security setup, and shipping with complete transparency from start to delivery.

Hardware Procurement & Fulfillment

We source, configure, and deliver fully compliant laptops, desktops, monitors, and peripherals tailored to each employee request — aligned with your security, compliance, and operational standards.

Integrates seamlessly with your image, MDM, and security stack — and, like every ATG service, operates under our 3 | 29™ Performance Standard.

Commercial Options

We offer simple, scalable options:

• Per‑user/month for service desk & endpoint coverage
• Block hours or project-based for escalations and initiatives
• Hybrid models for 24×7 or after‑hours coverage

All models include 3|29™ response and executive reporting.