ATLAS™
ATLAS™
The Performance Standard
At Adams Technology Group, every client engagement begins with ATLAS™ — our U.S.-based performance promise and the foundation of every ATG service.
It’s not just a framework; it’s our commitment to enterprise-grade execution for the mid-market.
The 3|29™ System
3
Rings
Every phone call is answered within 3 rings by a live, U.S.-based expert. No phone trees. No waiting.
29
Minutes
Emergency tickets receive a response in 29 minutes or less. We value your time as much as you do.
1st
Resolution
Issues are handled by technicians empowered to solve them on the first touch, not passed through dispatchers.
Services
Contact ATG
Strategic Technology Offerings
Comprehensive IT management and security frameworks designed to protect, optimize, and scale your business operations.
ATG Risk Intelligence™
Preliminary Consultation
Required foundation for all new client engagements.
- Insight
- Business Impact Assessment
- Assurance
Co-Managed IT
Option 1 — Min 20/hr month
Enhance your existing internal IT team with specialized expertise and additional bandwidth via a-la-carte add-ons.
Available Add-ons:
- Helpdesk
- Network Admin
- Security Admin
- Cloud Admin
- Server Admin
- Integration
Managed IT
Option 2 — Min 40/hr month
(*ATG Risk Intelligence™ required)
Comprehensive, outsourced technology management. We handle everything from the helpdesk to procurement.
Included Services:
- Helpdesk
- Network Admin
- Security Admin
- Cloud Admin
- Server Admin
- Integration
