I’ve just released two in-depth podcast-style videos exploring a powerful question: Is ATG a high-performing organization? My answer? Absolutely.
Part 1: Methodology – The Relentless Pursuit of Excellence
This is about our culture, relationships, and soft skills. We don’t just aim to perform—we pursue excellence with intention. Our 3|29™ Performance Standard (answer calls in 3 rings, resolve tickets in 29 minutes) isn’t a slogan; it’s deliberate practice, like making 100 free throws in a row, not just shooting them. I share the core books that shaped this mindset.
Part 2: Framework – Operational Prowess in Action
Here, we dive into the hard skills and systems that make 3|29™ possible. We handle ~2,000 tickets monthly, not just quickly, but with precision and quality. Speed without control isn’t performance, it’s chaos. Think: many cars can hit 150 mph eventually… Doing it in under 10 seconds is elite. I break down the technical and operational books behind our framework.
These videos are longer but packed with insight. Even if you don’t watch them right now, know this: We don’t just take tickets. We master them with intention, consistency, and care.
Questions? Send me a message. I’d love to hear from you.